BachmannHR Group Limited

Disability Awareness & Assistance for Passenger Ship Operations (EU1177)

Who should attend this course?

All staff with a direct contact to passengers

What will you learn?

  • Awareness of and appropriate responses to passengers with disabilities.
  • Barriers faced by disabled persons and persons with reduced mobility.
  • Recognise assistance dogs, including the role and the needs of an assistance dog
  • Dealing with unexpected occurrences
  • Interpersonal skills and methods of commu­nica­tion.
  • How to assist wheelchair users.
  • Understanding of different types of equipment.
  • The use of boarding and de-boarding assistance equipment & procedures.
  • An understanding of the need for reliable and professional assistance.

The Disability Awareness & Disability Assistance is in compliance with Annex IV of Regulation EU1177/2010 and has been developed to identify and assist persons with reduced mobility as defined by article 3 of the act.